We collect and process personal
data about you when you book or
use our services, websites and
apps.
2.1 When you book a flight or
become a passenger on one of our
flights
EGYPTAIR stores
your personal
information if
you provide it
to us yourself,
for example,
during
registration or
during
contractual
transactions
(e.g. booking a
flight). This
includes:
- Your name, your gender and your date of birth,
-
your home address, email address and phone
number;
- your payment and delivery
details, including billing and delivery
addresses and credit card details, where you
make purchases from us
- Your booking
and reservation details, including the
locations of departure and arrival and the
times of your travels.
Special notice
regarding
sensitive data:
Please note that
if you submit
information on
meal preferences
that may
indicate your
religious belief
then this data
is used to
provide the
according
service to you,
and such data
will be used by
us and stored in
our system as
part of your
passenger data.
We will also
submit this data
to our service
providers.
Please note that if you submit health related
information,
such as
information on
your medical
condition or the
need of a
wheelchair
service, then
such
health-related
data is used to
provide the
according
service to you,
and such data
will be used by
us and stored in
our system as
part of your
passenger data.
We will also
submit this data
to our service
providers.
2.2 When you become a member of
EGYPTAIR Plus, our frequent
flyer programme
We store
information
about you for
our EGYPTAIR
Plus loyalty
programme, such
as:
- Your customer details, such as your Egyptair
Plus customer number, user name, date of
birth
- Your booking preferences
-
Details on the trips you have taken,
including the locations of departure and
destinations
- Earned miles
-
Awards and bonuses that you have used
2.3 When you use other services
from EGYPTAIR
If you use other
services from
EGYPTAIR, we
will usually
collect
information
about you such
as:
- Your name, your gender and your date of birth,
-
your home address, email address and
phone number,
- your payment and
delivery details, including billing and
delivery addresses and credit card
details, where you make purchases from
us,
- marketing preferences,
including any consents you have given
us,
- your usage of our services.
2.4 When you use our website and
apps
We analyse traffic on
our website in order to
understand our customers'
requirements and, based on
these, to protect our website
against attacks and to
continually improve our site.
For this reason we store the IP
address of a visitor’s Internet
Service Provider and further
user-specific information such
as the screen resolution and the
used Operating System as
standard. The IP address is not
linked to a specific person.
Data from individual uses of our website is stored for
error analysis. We use also use
cookies to track visitor
preferences and to improve the
design of its websites
accordingly.
2.4.1 Use of web
analysis tools
EGYPTAIR carries out measurements on
EGYPTAIR websites using the web
analysis tool (Google
analytics). Cookies are used for
measurement and the access data
is collected in an anonymised
form so that no connection can
be made to a user. In particular
this is done by anonymising the
IP address.
Only authorised persons have access to this
data.
2.4.2 Use of
attribution tools – cookies and
fingerprinting
We use
attribution
tools for the
purpose of
marketing and
improving our
services. To
that end, we use
services and
attribution
tools from third
party service
providers such
as:
- Google Adwords Remarketing
- DoubleClick
Floodlights (Conversion)
- DoubleClick
Floodlights (Remarketing)
-
DoubleClick Search - Category ("Statistics")
These attribution tools are used
to collect and store data about
your use of this website and its
sub-pages. This data can be used
to create anonymous user
profiles. For more privacy
information and to manage your
privacy preferences regarding
Google and DoubleClick tools
please go to
privacy.google.com .
Attribution
tools use
technologies
such as Cookies,
web beacons and
fingerprinting:
-
Cookies are small
text files stored locally in the cache of the
internet browser of the person visiting the site.
You can learn more about cookies on the website
allaboutcookies.org.
-
Web beacons are
small graphic data (also known as ‘Pixel Tags’ or
‘Clear GIFs’), which can be included in our
websites, apps, applications and newsletters and are
usually used in combination with cookies to identify
users and user behaviour. The above mentioned
statements about cookies apply accordingly for web
beacons; web beacons will in particular not be used
in case you objected to the use of the relevant
cookie.
- The
Fingerprinting
technology stores environmental variables of
your devices in a database, but does not
store clear user-related data such as an IP
address. Cookies and/or Fingerprinting
make(s) it possible to recognise your device
and identify you as a user.
The data
collected using
the attribution
tools will
create personal
profiles, but
will not be used
to identify
visitors by
name.
You can object to the storage of your anonymous
visitor data in
the future via
the following
measures:
You can choose to opt out of this type of
advertising
permanently by
going to
http://www.networkadvertising.org/choices
For further
information
about how to
refuse cookies,
please refer to
your browser
‘Help’ section
or see
www.allaboutcookies.org.
-
We might no
longer know that
you've opted out
of online
behavioral
advertising, so
the banners from
our third-party
advertisers will
reappear when
you visit other
selected
websites.
-
We might no
longer
automatically
recognize that
you have agreed
to our cookies
policy and
website terms
and conditions
and will ask for
confirmation of
this along with
your language
and country
preferences.
2.4.3 Social media integration
At various
places on our
websites and
mobile
applications we
have implemented
social network/
social media
features. These
include:
- Links to EGYPTAIR websites in social networks
-
“Like” or “Share” buttons
- Embedded
content, such as videos
Such embedded content may be
used by the providers of the
above features to identify you,
the source of a visit, and how
you use the websites of
EGYPTAIR. This may, depending on
the circumstances, occur during
your visit to our websites.
When you use the recommendation functions, this
communicates the URL of the
respective EGYPTAIR website to
the social network you have
picked. A number of networks
then immediately supplement the
link with an excerpt of the
content provided by EGYPTAIR.
With most social networks, you
are asked for confirmation
before this is saved or
forwarded.
We have
integrated
social media
tools from the
following
providers into
our websites:
Please note that the obligation
to comply with applicable data
protection law rests primarily
on these providers, and EGYPTAIR
has only limited knowledge or
influence on how social networks
deal with the information they
collect through their services.
For more information on how
these providers process personal
data and your rights and options
in this regard, we refer to the
privacy notices of these
organisations.
2.5 Why do we collect and use
your personal data?
We collect and use your data
primarily to enable you to book
and purchase tickets and for us
to provide specific services. We
also use your data for the
general commercial purposes of
EGYPTAIR, which include market
research and marketing,
compliance, fraud prevention and
strengthening customer
satisfaction and loyalty.
The legal basis for EGYPTAIR processing your personal
data is the performance of our
contracts with you (Article 6
(1) (b) GDPR), compliance with
applicable law (Article 6 (1)
(c) GDPR) and our legitimate
interests (Article 6 (1) (f)
GDPR). Our legitimate interests
include ensuring the safety of
our flights, services and
websites; to share data within
the EGYPTAIR group when separate
legal entities of this group
cooperate; and to prevent fraud
and other harm to us and third
parties.
We explain the purposes of our data processing in more
detail below.
2.5.1 When you make a booking
and when you are a passenger:
We use your
personal data:
- for you to book and purchase tickets and
reservation and for us to provide the
according services, including EGYPTAIR Plus
if you have registered as a member.
-
for the purpose of market research, creating
customer loyalty, for marketing our products
and services to you.
- for handling
customer requests and complaints.
-
for compliance with legal obligations, inter
alia in relation to mandatory immigration
processes in conjunction with Egypt´s or
foreign public authorities, to ensure flight
safety and security and to combat fraud.
2.5.2 When you use our website
and apps:
We process your data to make our
website and apps available to
you, including the creation of
your user account, providing you
a subscription to newsletters
and provide you with a seamless
usage experience on our websites
and apps.
We use mobile analytics tools to better understand the
functionality of our mobile
applications. These tools may
record information about your
usage, including how often you
use the application, the events
that occur within the
application, and where the
application was downloaded from.
For more information, please contact us at
dataprotection-lcs@egyptair.com
2.6 Who might we share your
personal data with?
Depending on your use of
services and the type of
personal data, we will share
your data within the EGYPTAIR
group and with third-party
service providers.
2.6.1 Recipients
The recipients
of your personal
data may
include,
depending on the
circumstances:
- Other airlines when you travel on itineraries that
require multiple flights on multiple
airlines (“interlining”), or when you book a
codeshare flight in which two or more member
airlines share the same flight.
-
Reservation system providers (sometimes
known as a Global Distribution System or
GDS) who facilitate the transmission of
booking information from your travel agent
to the carrier.
- Ground handling
service providers, who assist us in
performing our services to you, and who may
perform services on our behalf. Such
services include, inter alia, baggage
handling, check-in and boarding assistance
and special needs assistance at the
airports.
- Other providers with whom
we cooperate to deliver our services, such
as accredited travel agents, transportation
companies, car rental companies, hotels or
credit card providers.
- Immigration
and security authorities of the EU and of
your destination country, who require us to
submit personal data for the purpose of
immigration and security background checks,
in line with the applicable law of the
respective country. Usually, such legal
regulations involve the transmission of data
on the identity and on the travel documents
(passport, visa) of the passengers and crew
on board of the aircraft.
Please note that all data you
provide during a booking may be
subject to transmission. For
more details, complaints or data
information please feel free to
contact us on telephone number
1717 (at local rates within
Egypt) or by emailing us at
dataprotection-lcs@egyptair.com
The International Air Travel Organisation IATA is
providing General Data
Protection and Privacy
Information, including links to
the Data Protection Notices of
other airlines and reservations
systems providers. You can find
this information under
https://www.iatatravelcentre.com/privacy.htm.
2.6.2 Data transfer outside of
the EU
Some of the recipients of your
personal data will be located
outside the European Union and
have access to all or some of
the personal data collected by
EGYPTAIR (name, passport number,
trip details, etc.).
In case of such a transfer EGYPTAIR will, depending on
the circumstances, transmit this
data only to perform a contract
with you or a contract that is
beneficial to you, to comply
with specific legal
requirements, or on the basis of
data protection safeguards such
as the “standard data protection
clauses” provided by the EU.
